Refund Policy
30-Day Money-Back Guarantee
At iTooluxe, we stand behind the quality of our products. We want you to be completely satisfied with your purchase, which is why we offer a 30-day money-back guarantee on all orders.
Our Promise to You
If you're not 100% satisfied with your purchase for any reason, you can return it within 30 days of receiving your order and we'll refund your money. No questions asked.
How to Return an Item
Making a return is simple:
- Contact us within 30 days of receiving your order by emailing support@itooluxe.com
- Include your order details (order number, product name, and reason for return)
- Our team will respond with return instructions and arrange the pickup
- Once we receive the item, we'll process your refund immediately
Refund Process
Since we offer Cash on Delivery payment, refunds are processed as follows:
- Bank transfer or cash refund - We'll coordinate with you to arrange the most convenient refund method
- Refund timeline - Refunds are processed within 3-5 business days after we receive and inspect your return
Item Condition
To be eligible for a refund, items should be:
- In the same condition as when you received them
- Unused and in original packaging (if applicable)
- Accompanied by any accessories or parts that came with the product
What If My Item Arrives Damaged?
If your order arrives damaged or defective, contact us immediately at support@itooluxe.com. We'll replace it or refund you right away - no hassle.
Exchanges
Need a different product instead of a refund? Let us know and we'll be happy to help you exchange your item for something else from our store.
Questions?
Our customer support team is here to help. If you have any questions about our refund policy or need assistance with a return, email us at support@itooluxe.com and we'll respond promptly.
Your satisfaction is our priority. Shop with confidence at iTooluxe.